Comprehensive Warranty & Global After-Sales Support

1-2 Year Warranty on All Products

We stand behind the quality and reliability of our Ice Bath Chillers, which is why every unit leaving our warehouse comes with a 1-year warranty as standard. This ensures peace of mind, covering any concerns with fast replacements whenever necessary.

Hassle-free After-sale Service

  • 1. Customer Feedback

    Report issues related by videos or photos

  • 2. Machine Inspection & Registration

    We will check your unit remotely to diagnose the fault according to the working data.

  • 3. Repair Process

    Our expert technicians will send you a new software version or guidance video to adjust on the chiller. Repair 98% of the unitS fast and efficiently.

  • 4. Fast Delivery

    If the components are faulty, we will send you a replacement part via fast delivery in 7-10 working days. No need to send back the machine.

24/7 Global After-Sales Support

Hi-Q Therapy dedicated after-sales team is available 24/7, 365 days a year. We provide solutions within 8 hours of your inquiry, ensuring minimal downtime for your business.

  • Immediate response with expert troubleshooting and resolution.

  • Free replacement parts or full unit replacement for Ice Bath Chillers when necessary.
  • Develop together we love to assist you any issues related to the ice bath —your satisfaction is our priority.

At Hi-Q Therapy, we don’t just sell products—we provide unparalleled support to keep your ice bath chillers running smoothly.

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